Refund policy

Any balance you have not spent can be refunded on request from the account address. Refunds are made in the cryptocurrency the balance was funded with, to a wallet address you provide, at the market rate we display at the time of the refund, minus the network fee of the transaction. Requests are processed within five business days.

A message accepted by a carrier has been paid for by us and cannot be refunded, whether it was delivered, failed or expired. Messages we rejected before sending were never charged. If you believe a message was charged in error, write to us with its id; we check the carrier record and credit the account when the charge was ours.

A scheduled campaign cancelled before its first message leaves costs nothing. A campaign paused or cancelled while sending is charged only for the messages carriers accepted; queued messages are released without charge.

If you sent funds on an unsupported network or to an address of another coin, write to us immediately with the transaction id. Recovery is attempted where technically possible and may carry a network fee; it cannot be guaranteed. Deposits below the network dust limit cannot be recovered.

Where an account is terminated for violating the acceptable use policy, we may withhold refund of the balance used to pay for the prohibited traffic and of any amount required to cover carrier penalties, to the extent the law allows. Unrelated remaining balance is refunded.

Write to [email protected] from the account's email address with the coin and the wallet address for the refund. We confirm the amount, the rate and the network fee before sending. Refunds are processed within five business days.