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Delivery and reporting

Absent subscriber

Absent subscriber is the carrier reason for a message that could not be delivered because the phone was switched off or out of coverage at every retry; the number is valid and usually delivers later.

The network knows the number but cannot reach the device. The SMSC retries during the validity period; if the phone never comes back, the message expires. It is nobody's fault and the number should stay on the list, unless it is absent send after send, which suggests a SIM that is no longer in use.

A high absent share on a first campaign to a region with poor coverage is normal; the same share on a list of active customers is a sign the list is old.

At SMSMeteor: absent subscribers are reported with their own reason so they are not confused with unknown numbers, and a longer validity on non-urgent content lets more of them deliver.

Go further

See the term in practice.An email address opens the account, the rate card is public, payment is crypto, the test key is free.
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